Frequently Asked Questions
Pricing, scheduling, and policy questions answered. Still have a question? Message on WhatsApp, most replies come within the hour.
Do I need to be home during the cleaning?+
No, plenty of clients aren't home. A key, a door code, or a building concierge sign-in all work, whatever is easiest for your situation. Just let us know the arrangement when booking.
What's the difference between a standard clean and a deep clean?+
A standard clean covers the regular upkeep: kitchens, bathrooms, dusting, vacuuming, and mopping. A deep clean goes further: inside appliances, baseboards, window sills, grout, and the spots a regular visit does not reach. First-time visits are usually scheduled as a deep clean to set a clean baseline, then recurring visits maintain that standard.
How much does a one-time cleaning cost?+
One-time cleanings run the same $40 to $55 an hour range as recurring service, priced by home size and scope. A first-time deep clean typically takes longer than a maintenance visit, so message on WhatsApp with your home size for an accurate quote.
How much does move-out cleaning cost?+
Move-out cleaning is priced like a deep clean since every cupboard, closet, and surface gets covered in an empty unit, typically a bit more than a routine visit of the same size. Message on WhatsApp with the unit size and move date for a quote.
How much does a maid cost?+
In the Toronto area, hiring a cleaner typically runs $40 to $55 an hour, depending on home size and the type of clean. There is no flat industry rate, home size and scope are what actually set the price.
Should I prepare anything before the cleaner arrives?+
Not much. Picking up personal items, dishes, and clutter from surfaces helps the time go further, but it's not required. Just flag anything fragile, anything to avoid, or any area that needs extra attention before the visit starts.
What if I have pets?+
No problem at all. Pet-friendly cleaning products are available on request, and pets are simply part of the routine during a visit.
Can I reschedule or cancel a cleaning?+
Yes. Recurring schedules are flexible and can be paused, changed, or cancelled with reasonable notice, there is no lock-in contract. Message on WhatsApp as early as possible if a date needs to move.
Do you use eco-friendly cleaning products?+
Yes, eco-friendly products are used as the default. If you have a specific product preference (for allergies, pets, or personal choice), just let us know and that will be used instead.
What happens if something is missed or I am not happy with the clean?+
Message right away and it gets made right, no charge. The goal is a home that's actually clean, not just a visit that's technically done.